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Why Call Centres Experience High Traffic Volume

I am currently writing this post whilst trying to get through to Northern Rock. Apparently the reason I have been on the phone for 20 MINUTES is not due to: the fact that they won’t employ more people to man (woman!) the phone lines or because their processes...

Some Interesting Reading Over at Fortune

If you’re looking for a steer on what going on in the Internet, take a look at Fortune magazine. In their last two issues they have conducted interviews with the people behind two of the Internet’s major players of the moment. The first issue gives the...

A Simple Tale of a Fisherman

I have just started re-reading Harriet Ruben’s excellent book, Soloing, where she describes her journey from corporate life to ‘soloist’. According to the Amazon review: “The life of a “soloist,” as she came to describe this new...