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Terms and Conditions


Can be made online or by post and are regarded as confirmed bookings when made.


Bookings should be confirmed within 10 days and can only be regarded as provisional until we have received written confirmation.


Written notification of cancellation of the course booking within 0 – 30 days (inclusive) of the course date, or failure to attend a course without prior written notification, will be subject to the scale of charges shown in the Transfer and Cancellation table. The full course fee is due 30 days prior to the course date.

Courses booked inside 30 days must be paid immediately. If payment has already been made, only the remaining percentage of the course fee, after the transfer or cancellation charges have been applied, shall be refunded.


Clients may substitute the original delegate with another person at no extra charge. Written notification is required to substitute a delegate.


Written notification is required to transfer a booking to another course. Course booking can be transferred without charge when notification is received 31 or more days prior to the start date of the originally booked course.

Where notification is received within 15 – 30 days (inclusive) of the start date of the originally booked course, a once-only transfer is allowed with a 0% charge. Where notification is received within 8 – 14 days (inclusive) of the course date a transfer charge of 25% will be made. If that transfer is then cancelled or changed at any time, the full course fee remains payable.

Transfers on the day shall only be permitted when supported by a doctor’s certificate. In all other circumstances 100% of the course fee will be payable. Only one transfer is permitted per booking. Subsequent transfers or cancellations shall be affected in line with the conditions outlined in the Transfer and Cancellation table.

No. of days notice before course start 30-15 14-8 7-2 1-0
% Course fee payable (Cancellation) 0 25 50 100
% Course fee payable (Transfer) 0 25 50 100

All late bookings, first confirmed within 30 days of the event date, will be subject to normal cancellation and transfer terms and conditions. Entry to the course will be denied if payment has not been received or prior written agreement has not been given.


All course fees must be paid in full not later that 30 days prior to the start of the course or immediately for late bookings.. Settlement of the invoice is only deemed to have happened when the full amount has been paid and cleared..

Cancellation of course

Marketing Tom Media Ltd ( MTM ) reserves the right to amend or cancel any course, course times, dates or published prices. Changes to course price, times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price. As a course may be cancelled up to one week prior to its start date, we recommended that delegates do not make travel arrangements before this time. Any travel costs incurred are entirely the delegate’s responsibility. MTM does not accept any liability for reimbursement of travel costs..

Intellectual property

All material provided by Marketing Tom Media Ltd remain the intellectual property of Marketing Tom Media Ltd, who assert their right to worldwide copyright unless specially agreed otherwise in writing.