I am currently writing this post whilst trying to get through to Northern Rock. Apparently the reason I have been on the phone for 20 MINUTES is not due to:
- the fact that they won’t employ more people to man (woman!) the phone lines or
- because their processes are not up to it or
- because they enjoy pissing people off!
No, the reason they have problems answering the phone is due to their marketing team’s efforts:
Thank you your patience. We are experiencing a high volume of calls due to our excellent, typical APR of 5.9%
Silly me! I should have known.