Privacy Policy

We may collect the following information:

• Name and job title
• Contact details, including email address and phone number
• Demographic information such as postcode, preferences and interests
• Website usage data
• Information provided through forms, including:
  • Newsletter sign-ups
  • Booking forms
  • Contact forms
  • Competition entries
• Other information relevant to your enquiries or to special offers and surveys

This information may be collected via Gravity Forms on our website.

We collect this data to:

• Respond to your enquiries and provide services
• Improve our products and services
• Send you newsletters or marketing communications, if you have opted in
• Administer competitions and promotions
• Analyse website usage and improve our website and services

If you have agreed to receive marketing communications, you can opt out at any time by contacting us using the details above.

We will never sell or lease your personal data to third parties. However, we may share your data with trusted third-party providers who help us deliver services, such as:

• Mailchimp for email marketing
• Stripe for payment processing
• HubSpot for customer relationship management
• Gravity Forms for collecting information
• Vimeo for hosting video content

These third parties only have access to the data they need to perform their services.

We may also share your information if required by law.

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We use cookies to:

• Analyse website traffic and usage through tools such as Google Analytics and Facebook Pixel

• Store your preferences to tailor the website to your needs

• Identify if you are signed in to our website

• Test website content and functionality

• Recognise when you return to the website

Cookies do not give us access to your computer or any personal data you do not choose to share.

You can control cookies through your browser settings. For more information, visit All About Cookies.

We take the security of your data seriously. Your information is stored securely on encrypted servers and in password-protected files.

We have implemented robust physical and electronic security measures to prevent unauthorised access, alteration or disclosure of your data.

We retain your personal data for as long as needed to provide our services and to comply with legal obligations.

You have the following rights under data protection law:

• To request access to your personal data
• To ask us to correct any inaccuracies in your data
• To request the erasure of your personal data
• To restrict or object to our processing of your data
• To request a copy of your data in a portable format
• To exercise any of these rights, please contact us using the details above.

If you are not satisfied with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

Our website may contain links to other websites. Please note that we have no control over external sites and cannot be responsible for their data protection and privacy practices. Always read the privacy policies of any websites you visit.